How RelayID works

One scan. The right recovery journey.

RelayID uses the code on each physical product to open the correct experience. Everyday belongings use item recovery, while Child Safety wristbands open a separate guardian-controlled safety system.

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Item recovery

Bags, keys, wallets and belongings

The owner activates an item RelayID and chooses which contact details a finder may see. A finder scans the code, reaches the owner and can record where the item was left safely.

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RelayID Child Safety

A separate safety journey for children

A Child Safety wristband scan automatically starts a critical Child Found alert, then opens guardian-approved safety information, contact options and a live safety session.

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For every finder

No account is needed to help.

Scan the QR code or enter the printed RelayID. RelayID identifies the product type and opens either item recovery or Child Safety. Finders never get access to owner account credentials.

Item recovery

How an item goes from protected to returned

  • 1Start item protectionFrom Activate RelayID, choose Protect an item, then sign in or create an owner account.
  • 2Connect the printed RelayIDScan the product QR code or enter its printed RID code. RelayID checks it and connects it to the item you are protecting.
  • 3Describe the item and choose contact optionsAdd a clear item name and choose exactly what a finder may use: first name, call, text, email, general area or an optional backup contact.
  • 4Receive an alert when it is foundWhen a finder scans the RelayID, the owner can see the scan, confirmed contact choice and safe-place updates without exposing sign-in details.
  • 5Arrange a safe returnThe finder uses an approved contact option or records an appropriate staffed safe place so the owner knows where to collect the item.
Child Safety

How the Child Safety journey is different

1. Wristband scanned

The scan automatically starts the critical Child Found incident and alerts the guardian. No extra finder confirmation is required.

2. Finder session opens

The finder goes straight to the live safety session. The same device can reopen it using its Finder Recovery Pass.

3. Guardian Circle alerted

The main guardian and approved backup guardians receive the Child Found alert. The main guardian can open the live incident and respond.

4. Live Safety Session

The finder gets safeguarding guidance, guardian-approved contact options and can send short safety updates or an optional current location.

5. Safer handover

A signed-in guardian can create a short-lived six-digit handover code. It supports verification but never overrides a real safeguarding concern.

6. Safely returned

Once the child is safely returned, the guardian closes the finder incident and RelayID retains its safety timeline.

Privacy by design

The finder sees only what has been approved.

Item and Child Safety profiles keep owner account credentials private. Guardians control the public contact routes and essential safety information shown to a finder.

How RelayID works | RelayID